Terms and Conditions

Edie and Rona Ltd

Registered Address: 22a Duffield Road, Little Eaton, Derbyshire, DE21 5DS

Postal Address: 38 Forge End, St. Albans, AL2 3EQ

t.  +44 (0)1727 834341

e.  hello@edieandrona.co.uk

Edie and Rona Ltd is registered in England and Wales with no. 10343227.

Our Terms & Conditions and Privacy Policy may both be revised at any time without notice to you. 

 

Trading Terms

These terms and conditions will apply to all orders for the purchase of goods from the www.edieandrona.co.uk website. By placing an order you AGREE to these terms and conditions. That you are an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer. 

 

Ordering

Orders can be placed online or by telephone.

For order placed online you will receive a total of three emails providing you have an email address which will enable you to raise any queries. These emails will include:

1.       Confirmation of Order

2.       Order Invoice

3.       Notification of Shipping

1.The first email is a confirmation email which you should receive immediately after your order is placed. If for any unusual reason there is a problem you will be contacted promptly and if your order cannot be met or if there is a delay in dispatch you will be notified.

2. The second email (an invoice) will be sent when funds have been collected

3. The third email will notify you that your order has been dispatched. Your items will be dispatched using the postage option you have chosen (Royal Mail First Class, Royal Mail Second Class or Royal Mail Special Delivery).

We cannot guarantee your exact item will be in stock. If your item is not in stock, we will notify you by e-mail or by phone. You will always be notified with the option to cancel your order if you would rather not wait for stock to be replenished.

 

Orders can be viewed by logging on to ‘My Account’. Accessed via a link at the top right of every website page.

 

Payments, Prices & Promotions

All prices are as stated on the www.edieandrona.co.uk website, although we reserve the right at any time to revise the price of goods at any time. 

All prices are in UK Pounds Sterling.

Please note that there are certain items for sale that will be excluded from all promotions and discount codes. Sale items and gift vouchers may be excluded from promotional discounts.

 

Customer Services

Please use the following contact methods for all Customer Service queries:

Email: hello@edieandrona.co.uk

Phone: +44(0) 8507 883 094

 

Returns

Please refer to our full Returns Policy at the footer of our website

 

Update ‘My Account’ Details

Access ‘My Account’; access through ‘Account’ or ‘Log in’, found in the top right hand page of every web page. The details you can access and update the following details:-

-  Contact Information
-  Addresses- Billing & Shipping
-  Newsletter Subscription
-  Order History
-  My Reviews

 

Use of the Site

The use of our site www.edieandrona.com and its content is intended for the personal and non-commercial use by the users of our site.

If you use our website in any way we haven't authorised, then we might claim for damages or report you for criminal offences. Your use of this website and any dispute about it is subject to the laws of England and Wales.

You may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content of our website without first obtaining written permission from Edie & Rona Ltd.

 

Warranties

Edie and Rona Ltd is unable to provide any warranties in relation to goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Supply of Good and Services Act 1994. This does not affect your statutory rights as a consumer.



Promotional Codes

From time to time, we may offer promo codes which may apply to any, or certain specified purchases made at www.edieandrona.co.uk

Each Promo Code will be subject to specific terms & conditions issued with the code. This will include the validity period for the code.

The ways in which you may receive a Promo Code include:

- Via email, if you have signed up to our mailing list

- Via the website for you to redeem at the checkout in order to receive a specific discount

- Via our Pop Up Shop events

Only one promo code can be used against an order at any one time.

A promo code can't be applied to an order after that order has been placed.

If the promo code has expired, you won’t be able use it.

We’re afraid we can’t accept any responsibility once we have given you a promo code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the promo code being cancelled.

We reserve the right to amend these terms and conditions at any time