Returns and Refunds

Returns Policy

You must return your unwanted Products for a refund within 10 working days from the day you received them and advise us via email of your intention at returns@edieandrona.co.uk. Please ensure Products have been carefully repackaged, including the original packaging, and are returned “as new” in a saleable condition. Failure to do this will entitle us to not provide you with a refund and you will be responsible for all costs associated with returning the Products to you. We recommend sending your unwanted items back via recorded delivery as we cannot refund Products damaged or lost in transit.

We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time (usually 24 hours). We process will refund or exchange within 5 working days of receipt of your returned item. At this point we will e-mail you confirmation of a refund, or advise you of how we will replace the exchanged Product. Please be assured that we will endeavour to process refunds and exchanges as quickly as possible.

We will refund the price of the products in full. Unfortunately, we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

This provision does not affect your statutory rights as a consumer.

Damaged Products:

Every product dispatched by Edie and Rona Ltd is thoroughly checked before it’s posted but if, in the unlikely instance, you do receive faulty products please contact us on returns@edieandrona.co.uk within 48 hours of receiving your delivery. Please let us know whether you would like an exchange or a refund; you will not be charged postage for the dispatch of an exchanged item.

We recommend you inspect your products as soon as they arrive; please note we photograph all products during the packing process to ensure they are in pristine condition when they leave us.

It is important when returning products that you obtain a proof of postage as we cannot refund items lost in transit.

If you return a defective product to us:

(a) and you have elected for a refund. We will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective product in full and any applicable delivery charges;

or

(b) and you have elected for an exchange. We will examine the returned Product and will notify you of your exchange via e-mail within a reasonable period of time. We will usually dispatch the exchange to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to an exchange. We will refund the any reasonable costs you incur in returning the item to us.

If you need this information in a language other than English or you would like a copy of this policy emailed to you please let us know via returns@edieandrona.co.uk.