Privacy Policy

This privacy policy sets out how Edie & Rona Ltd uses and protects any information that you give Edie & Rona Ltd when you use this website.

Edie & Rona Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Edie & Rona Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

  1. WHAT DO WE DO WITH YOUR INFORMATION?

When you visit our website (www.edieandrona.co.uk) or contact us via email or telephone, we may collect the following information

  • Personal Information that you choose to share with us when you register for an account, subscribe to emails, newsletters and alerts and which you provide to us when using our website, including information entered when placing an order and/or any information included in your comments, reviews or survey responses. In the course of placing an order or submitting reviews, you might voluntarily provide us with sensitive personal data if relevant to the service that you are requesting or reviewing.

  • Where you are utilising our online payment facility, we may store (via ourselves or our appointed payment processor) your credit and debit card details on a secure encrypted basis.

  • If you choose to communicate with us (for example, through the website, email, telephone, SMS, or social media) we will record the fact that you have contacted us and may retain the content of your communication, together with your contact details and our responses.

  • Information about your visits to and use of the Platform, such as information about the device and browser you are using, your IP address and location, your identifier for advertisers (IDFA), the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the Platform. Please see the cookies section of this Privacy Policy for further information on the purposes for which we collect and use this information.

It is important that all the Personal Information you give us when you register as a user or otherwise when you use the websiteis correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.

If you plan to submit someone else’s Personal Information to us, for instance when placing an order on their behalf, you should only provide us with that third party’s details with their consent and after they have been given access to information about how we will use their details, including the purposes set out in this Privacy Policy.

Protecting your personal information

The transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our website. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features in relation to that data.

 

  1. Consent

How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@edieandrona.co.uk or writing to us at our mailing address: Edie & Rona Ltd, 38 Forge End, St Albans, AL2 3EQ, or unsubscribing from our mailing list. 

  1. Disclosure

 We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4.Payment Providers

By choosing a direct payment gateway to complete your purchase, then WorldPay &/or PayPal stores your credit card data, depending on which gateway you have chosen to use. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Edie & Rona Ltd uses both Worldpay and PayPal to collect payments. Full privacy policies can be found here:

PayPal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

WorldPay: https://www.worldpay.com/uk/privacy-policy

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at julie@edieandrona.co.uk or by post at Julie Brian, Edie & Rona Ltd, 38 Forge End, St Albans, AL2 3EQ